Warranty & Returns
New Unused Product Returns:
Your complete satisfaction is our priority. If an item purchased from GAP-Tuning.com does not meet your expectations, you may return the new, unused part within 30 days from the purchase date for a refund or exchange. The product must be in the original, manufacturer's box and must be sent freight prepaid.
Please contact Customer Service at 208-484-8042 for any returns.
NON-RETURNABLE - Clearance Items, Special Orders, Open Box / Overstock
GAP Tuning LLC often sells items that are not eligible for return. These items are labeled as Open-Box, Clearance, Overstock, or Pre-Owned merchandise. These items are sold at greatly reduced prices, therefore all sales are considered final and no returns or refunds will be granted. The buyer assumes responsibility for any and all risks that may be associated with purchasing said items. While items have been tested for basic functionality, they may have superficial physical defects including (but not limited to) scratches, dings, or dents. Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve both GAP Tuning LLC and the manufacturer from any and all responsibility, unless otherwise required by law. Open-Box, Clearance, Overstocked, and Pre-Owned items are not covered by any type of 30-day warranty or satisfaction guarantee.
GAP Tuning LLC also sells unique or custom order items that are often times made to order and/or are considered special order items. These items are ordered in on a case by case basis. Consequently, items indicated as having this Special Order Return Policy are not eligible for returns or exchanges. Special order items require a minimum of a 50% non-refundable deposit. This deposit will not be refunded if the order is canceled unless the items that were ordered are unattainable from the manufacturer. The buyer assumes the responsibility that the items ordered will fit their needs.
Incorrect, Damaged, or Defective Product Returns:
If you were sent an incorrect, damaged, or otherwise defective product, please contact Customer Service at 208-484-8042.
GAP Tuning does not offer any type of warranty coverage for defective products. However, the majority of the products available through our website are covered separately under a manufacturer's warranty. If you recently purchased a product from GAP-Tuning.com and are concerned about the fitment or performance of your item, please contact a member of our customer service department for assistance. Our customer service representatives can provide installation support, troubleshooting advice, and assistance in identifying the possibility of any manufacturer defects. If we suspect your product does have serious defects, our customer service department can serve as a contact with the manufacturer to help arrange a warranty inspection and, if applicable, any necessary repairs or replacement shipments. If you wish, you may also contact the manufacturer directly for information regarding product eligibility and specific terms and conditions of warranty coverage.
GAP Tuning LLC does not warrant that any Parts purchased by the Customer, but not fitted by Gap Tuning, will be fit for the purpose for which it is purchased.
What to Expect:
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.
Conditions of Use
By visiting or purchasing from Gap-Tuning.com, you agree to abide by our terms and conditions, including those set forth on this page. Any revisions to our Return Policies will be posted on this page and any other page we deem necessary to inform our users of any changes made. We reserve the right to modify our Return Policies at any time. Your continued use of the Site following any policy revisions constitutes your acceptance of and agreement with the changes made.